Your satisfaction is our top priority. We stand behind the quality of our OSHA training courses. If you have any concerns, our dedicated support team is here to assist you with technical issues or any questions. We're available Monday to Friday, 7:00 AM – 5:00 PM CST.
Refund Eligibility Requirements
To qualify for a refund, you must meet all of the following conditions:
- Your purchase was made no more than 48 hours prior to your refund request
- You have not attempted any portion of a test, quiz, or exam
- You have not requested or been issued a certificate of completion
- A 3% processing fee will be deducted if you request a refund without starting the course
How to Request a Refund:
Customers who meet all requirements must submit their refund request in writing via email to
support@oshatrainingschool.com
with proof of payment and a detailed reason for the refund within 48 hours of purchase.
Step 1: Submit Request
Email your refund request within 48 hours with proof of payment
Step 2: Review Process
Our team will review your request and verify eligibility
Step 3: Refund Processing
Approved refunds take up to 10 business days to reflect in your account
Important Notice: Approved refunds may take up to 10 business days to reflect in your account. Refunds will only be issued to the same payment method used during the initial purchase.
Non-Refundable Situations
Refunds will NOT be provided in the following circumstances:
- Inability to pass tests, final exams, or other in-course evaluation requirements within the allocated attempts (as per certification guidelines)
- Inability to pass identity verification requirements, including biometrics, security questions, or other required methods (as per certification guidelines)
- Course validity and expiration issues (as per certification guidelines)
- Urgent processing or mailing of certificates, once the expedited request has been fulfilled as promised
Course-Specific Policies
Some courses or products may include more specific refund arrangements and discounts. Please refer to the terms and conditions presented during course enrollment.
Any course-specific terms, conditions, or policies presented during registration that may be inconsistent with the general refund policy specified above will supersede those listed in this refund policy.
Questions Before Purchase? If you have any concerns or questions regarding course guidelines, refunds, discounts, or enrollment, please contact us before making your purchase.
Need Help? We're Here for You!
Our support team is ready to assist with technical troubleshooting or any concerns you may have.